Used Cars Houston. Your Insider Source

I save the best for first...(I work in odd ways) Nexcar stood above the rest in just about every category on my used cars in houston search.  I've never shopped around at any of the car dealership in houston where customer service was claimed to be the best and it actually was.  They answered the phone with a warm gretting, then set me up with an appointment to come check out some of the cars I was looking into.  I arrived on time and was actually seen right when I got there. If I have to wait I find myself getting agitated. No agitation here. I was given enough room to breathe as I browsed around the clean lot.  Once I test drove a couple of cars they told me to take my time and I had no pressure to make any quick decisions. I really liked the experience these guys had to offer and actually bought a smart car. Chick magnet right!! They worked with my credit(it wasn't as horrible as I thought). Overall Nexcar wins. You can check out some of the other dealers below and check out my experience.

 

I felt pretty comfortable here because it doesn't feel like a regular dealership.  They seem to know a lot about cars and seem to be very willing to help. There were a couple of sales people that kept coming up to me to try to help me.. it was helpful and annoying. the yin and yang i guess..  I was given some good attention but you can definitely tell it's a chain dealership.  Kind of like an electronic store version of a dealership.  The employees do seem to be trained differently in their approach with customers. I stayed at this place for about an hour and really didn't see any deals I liked. Moving on....

Goodson has a cool vibe but I couldn't browse around without being bombarded with too many questions and they seem very eager to get me to test drive any car I looked at.  They did have a lot of confidence in the cars they carried. As far as being in the top 5 of the best car dealerships in Houston, Goodson made it because of the quality of their cars. bravo.

I like Fred Haas, they're pretty straight forward.  Easy to haggle with and offer a lot of incentives with the cars they sell.    Most car dealerships in Houston are small compared to this place. This place is Huge! I almost got lost looking for the restrooms. I could have never made it out of there..They did treat me differently once they found out my credit wasn't that great..PSHH WHATEVA.  I also checked the "Car Fax" on one of their cars and looked at it with "Auto Check" and found some overlooked issues.

Selection is awesome but too impersonal.  I felt alone, so very alone, get what you want without any help. This would be cool if I knew anything about cars but I didn't. I needed a helpful salesman! I could have been running around in a speedo with a boombox and I don't think anyone would have come to help me.  They do have a good system in place and know how to keep a flow going, but I think they fail to understand the importance of customer service.  They do sell a lot of cars, but to me I felt like just a number.